Resolve more customer service inquiries with an AI Agent that uses knowledge of your company, products, and policies to craft resolutions as unique as the customer it's serving
Typical chatbots follow a predefined workflow. Every possible customer problem has to be planned for, built, and maintained over time. They follow scripts and steps, and they can't deviate from the script to creatively solve a problem.
Rather than try to anticipate and build a script for every resolution path, your AI Agent reasons through a problem and identifies the best step to take. It references company knowledge, policies, and data from business systems to solve a unique situation.
Your AI Agent runs every response through proprietary safety filters powered by ICHA Customer Service LLM to ensure they’re safe, accurate, and relevant. If they don’t pass ICHA stringent quality checks, they’re reprocessed to find an alternative.
Set up integrations in minutes using plain language (no code required), and your AI agent is ready to perform tasks. Specify the data your AI Agent should retrieve, when it should be used, and when to update data across systems — just like human agents do.
Leverage the power of ICHA InterActive Chatbot Assistant, for a better and more efficient customer experience in various aspects of your business
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